Privacy Statement Q-Factory

This privacy statement clarifies how A-Plein Exploitatie B.V., further referred to as Q-Factory, handles the collection, use and protection of visitor data.

Q-Factory processes your personal data because you use our website and/or because you provide this information to us to receive our newsletter. We would like to explain to you to what extent Q-Factory collects and uses visitor data, and how Q-Factory protects this data.

Our goal: an accessible website
Q-Factory strives to offer an accessible website that meets the needs and expectations of the visitor, i.e. you. The personal data that Q-Factory processes on their server are data tracking your activities on our website, IP address, internet browser and device type. Q-Factory analyses this data to secure and improve the website. Q-Factory never provides personal data to third parties.

The Q-Factory website contains links to other websites. Q-Factory has no influence on these sites and is not responsible for their content or policies.

Personal data
Privacy relates to personal data of which it is possible to find out whom they belong to. Some of these you consciously provide as a visitor and others are collected in the background by the website.

Information you provide yourself
Q-Factory uses Ticketmaster to sell tickets. If you purchase a ticket, Ticketmaster collects your name, e-mail address, address, country and telephone number, which the ticket company provides to Q-Factory for the purpose of handling the agreement (see also the paragraph about E-mails) and (anonymized) analysis. If you want to purchase tickets without providing personal information, you can do this at the box office in our building after the presale of the event in question has started.

When subscribing to one of our newsletters, your name and email address will be requested. This registration is done through the external party MailChimp if you register via our website. You can also indicate that you want to register for this when purchasing a ticket through Ticketmaster. When registering, you will find all information about how Q-Factory plans to use your address details for email marketing. If you wish you can unsubscribe from future emails at the bottom of each received email.

Q-Factory uses LetShare to rent out studios and rehearsal rooms. If you rent a space, LetShare collects your name, e-mail address, address, country and telephone number, which LetShare subsequently provides to Q-Factory for the purpose of processing the agreement. If you want to rent a room without providing personal information, you can rent a room at our cash register if there are spaces available.

Did you buy a ticket for one of the events at Q-Factory? Then you can expect (if you bought this ticket online) an e-mail with information about the event, such as transport information, program changes and other matters related to the event. We will not send you messages that are not related to the event you have visited.

If you would like to be kept informed about related concerts later on (for example, if the artist you visited returns or similar artists), you can give your consent for this by means of an opt-in* through one of our channels (including our website, Ticketmaster or a service e-mail).

Automatically collected data
The Q-Factory website uses cookies. Q-Factory uses this data to create visit statistics about the website and to implement improvements. In addition, these are used to match advertisements to your profile, so that they are as relevant as possible for you. All information about these cookies can be found in our Cookie Policy.

Visit to Q-Factory
Due to security reasons, camera footage is taken when visiting Q-Factory. These are only consulted in case of an offense or crime. During events in Q-Factory it can happen that you are captured on a photo or video. These images are published on the website and social media and are used for policy plans and sometimes for promotional purposes. You can always request removal of images that have been published. You can contact Q-Factory for this by email or by phone. Photographers may also be present for other media and/or organizations. You can request the removal of these photos through the medium or organization itself or also contact Q-Factory.

Q-Factory takes the protection of your data very seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. A vulnerability is reported to appropriate authorities, as required by law. An official has been appointed within Q-Factory who is responsible for pursuing the specified protocols.

By using this website, you indicate that you agree with the privacy statement of Q-Factory.

Amendments to this Privacy Statement
Q-Factory reserves the right to make changes to this Privacy Statement at any time without prior notice. Any changes will be published on this page. If you have any questions or comments about this Privacy Statement, please contact:

* With an opt-in, the owner of an email address has given explicit and demonstrable permission to receive email from a particular mailing list. The email messages are desirable, unlike spam.

- This cookie policy was updated last on April 7, 2020. -