Are you traveling by public transport?
Click the button below to plan your trip.
Are you traveling by car?
In Oostpoort, the shopping centre where Q-Factory
is located, there is a Q-Park. The rate of this parking garage is € 1,- per 18 minutes and a maximum of € 24,- per day.
Entrance: Polderweg 92, 1093KP
Exit: Atlantisplein in front of Q-Factory.
Can I pay with cash?
Q-Factory is a cashless location. This means that it is only possible to pay by card.
Is there a cloakroom for my coat and/or bag?
Property can be stored in lockers during an event. You can pay by card at the appropriate machines. One locker costs € 2.
Are there wheelchair spaces available?
Q-Factory does not have designated wheelchair spaces, but we can help you finding a space with a good view at the stage. Also at our concerts we do try to accommodate disabled people with a stool, provided that there is sufficient space in the hall.
Are there seats available?
There are no seats available at events at Q-Factory, unless stated otherwise at an event on our website. If there are seats available at an event, these cannot be reserved.
I lost something at Q-Factory. What now?
Lost and found objects are stored in the Q-Factory basement. If you have lost something, the best thing to do is to call 020-7606780 or send an email to firstname.lastname@example.org with a description of your item.
Where can I buy tickets?
Tickets for events at Q-Factory are being sold on Ticketmaster, or - if stated - on another channel. Tickets can be purchased online at www.ticketmaster.nl or at the Q-Factory box office. For each event, our website indicates when the presale starts.
What are the service costs?
If you order tickets through the Ticketmaster website or at Q-Factory at the box office, a 15% (incl. VAT) service fee will be charged on top of the ticket price. The service costs can reach up to € 4,-. The service costs include, for example, bank transaction costs and costs for the ticketing system.
Can my e-ticket be scanned from my phone?
It is possible to have your ticket scanned from your phone. In this case, make sure you have it ready to use and your phone's brightness is at maximum to make this process as easy as possible.
I am unable to attend an event. Can I return my ticket?
It is not possible to return your ticket if you are unable to attend an event. However, you can resell your ticket online, for example through Ticketswap.
I am unable to log in to Ticketmaster. What now? For this we have to refer you to Ticketmaster.